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SaaS Partnership Manager - Account Manager

Location

Remote


Job description

We are hiring a SaaS Partnership Manager/Growth Strategist/Account Manager to join our Growth Optimization agency.


In a nutshell

Do you have a passion for SaaS? Have you scaled a SaaS business? Are you able to get tight control over a project? Are you hands-on and don't shy away from getting your hands dirty?

The Growth Strategist's role is to partner up with SaaS CEOs and Marketers to drive initiatives that help them scale up. You're almost a fractional CMO, who plans and executes the right go-to-market strategy.

You're obsessive about customer service. You think outside the box to come up with solutions that align with the growth objectives.

As a Growth Strategist, you're also the Account Lead, which means you are the central point of contact for clients, team members, and vendors, and are responsible for all project-related communication and execution.

You're coordinating different teams to make things happen (copy, CRO, design, development, ad creatives, and sales), and you ensure that all work is delivered on time, on budget, and per the scope of work.


Is this you?

Do you have a strong background in SaaS? You've helped SaaS firms drive significant ARR growth. You understand the different pieces at play when scaling SaaS products: Marketing, Sales, Product, Customer Success. In fact. You've worked with different people in the organization to help drive a cohesive strategy.

High-Level strategy + Low-Level Tactics. You can work with the leadership team to establish a high-level plan, but then strike a balance with execution, actually taking on work on your own as opposed to merely paper-push and bottleneck everything.

You know how to focus efforts on the right part of the funnel- Ads, SEO, CRO, ABM, PLG, virality... you understand that every part of the funnel is essential. Still, you're able to identify where you need to focus efforts to be able to move the needle, whether that's launching a new website, optimizing it, running ads, boosting SEO, improving onboarding, and you can lead the effort to make it happen!

Are you mad about customer delight? You will help deliver flawlessly. And your partners (clients) will need to be soooo happy with your work, that they do consider you a trusted partner. They give you more work, and as a result, you naturally grow every account that you manage.

You're a bold human. It would be best if you were bold and confident in all communication (written, spoken, presentation), and always stick to one principle: say what you will do/do what you said. You will help improve the service offerings of the agency help create long-term value for clients.

You can strategize based on data analysis. You ultimately own the ROI of our partnership with clients. Therefore, you don't (only) believe your gut (although you have a pretty good sixth sense), you trust data. You can lead the efforts necessary to establish useful KPIs to monitor performance and adapt your strategy based on those learnings. 

When in doubt, you find out. You'll be responsible for coordinating research efforts through a research analyst, but it's up to you to articulate insights and inform your strategies. 

You'll conduct a quarterly business meeting.  You will help aggregate and communicate reports assessing past performance, but most importantly, working with the SaaS client, our CEO, and team members to define the focus for the next quarter, considering all of the learnings.

You have kick-butt project management skills. You will set manage the entire project plan and client requests. You will manage the scope, communicate with internal, and ensure work aligns with the overall strategy.

You will prioritize among the teams and handle conflicts of resources with other account managers, to ensure projects are delivered on time, on budget, and achieve results. This may include managing external vendors.

You will supervise the execution of the various stages of implementation, provide constructive feedback to unlock teams, take corrective action as needed, and maintaining productive working relationships.

You'll also identify and establish new relationships and resources as required.

You are a leader; you can inspire, coach, motivate, and energize a team? You will help to align people towards the same objective. Your success is mostly dependent on your team; you'll foster a climate in which people can communicate openly, and want to do their best.

You are on top of your game. You will keep ahead of digital marketing trends by investing in training, certifications, webinars, networking events, and other opportunities to sharpen mastery and stay current.

You have strong business acumen. Knowing if something makes business sense comes pretty naturally to you, and it's easy for you to prioritize based on this insight.


What you need

  • Experience in B2B SaaS sales & marketing.
  • 5+ years' experience in a client services organization, preferably a digital agency (including web, mobile, video, brand, and digital consulting projects).
  • BYOC - Bring your computer - you'll work remotely
  • Experience managing multiple simultaneous projects involving cross-functional teams, with budget, schedule, and resource constraints.
  • A college degree is a must.
  • Excellent communication skills, both oral and written in English.

Technology

Must be proficient with Google Apps and various content management systems, marketing automation software, Google Analytics, and user analytics like MixPanel, Amplitude, Innertrends, Pendo, etc.

We look for candidates that exhibit the Market 8 spirit: Accountable, radically open-minded, and collaborative.


Seniority Level

Mid-Senior level


Industry

B2B SaaS


Employment Type

Remote, full-time contract.


Job Functions

Growth Marketing Strategy - Account Management

Apply here